Privacy Policy

1. Introduction

• Commitment to Privacy:

  OBA ENT EXPERIENCE (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our Services, in compliance with the General Data Protection Regulation (GDPR).

• Scope of Policy:

  This Privacy Policy applies to information collected through our Site and Services, including any related applications, tools, or communications. It does not apply to information collected offline or through any other means.

2. Information We Collect

• Personal Information:

  We may collect personal information that you voluntarily provide to us when registering for an account, making a purchase, subscribing to a newsletter, or contacting us. This includes:

  • Identification Data: Name, email address, postal address, phone number.
  • Payment Information: Payment details processed via Stripe (we have access only to the last 4 digits and expiry date of your card).

• Usage Data:

  We collect information about how you access and use the Site (“Usage Data”). This may include:

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Log Information: Details of your visits to the Site, including traffic data, location data, and other communication data.

• Cookies and Tracking Technologies:

  We use cookies and similar technologies to collect information about your browsing activities over time and across different websites following your use of our Services.

3. How We Use Your Information

• Service Delivery:

  We use your personal information to:

  • Provide, operate, and maintain our Services.
  • Process transactions and manage your account.
  • Respond to your comments, questions, and requests.

• Improvement:

  We analyze Usage Data to:

  • Understand and enhance your experience using our Site.
  • Develop new products, services, features, and functionality.

• Communication:

  With your consent, we may use your information to:

  • Send you newsletters, marketing communications, and promotional offers.
  • Notify you about changes to our Services.

• Legal Obligations:

  We may process your data to comply with legal obligations, such as:

  • Preventing fraud.
  • Complying with applicable laws, regulations, and legal processes.

4. Data Processing and Storage

• Data Location:

  All personal data is stored securely on servers located in the United Kingdom. We ensure that appropriate safeguards are in place to protect your data.

• Third-Party Processors:

  We use trusted third-party service providers to process certain data on our behalf, such as:

  • Stripe: For secure payment processing. Stripe handles your payment information in accordance with its own privacy policy.
  • Google Analytics: For website analytics to understand how users interact with our Site.

  These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

5. Data Sharing and Disclosure

• Service Providers:

  We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

• Legal Requirements:

  We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

• Business Transfers:

  In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

6. Cookies and Similar Technologies

• Usage of Cookies:

  We use cookies to:

  • Remember your preferences and settings.
  • Authenticate users and prevent fraudulent use of user accounts.
  • Analyze Site traffic and user behavior.

• Types of Cookies Used:

  • Essential Cookies: Necessary for the operation of the Site.
  • Analytics Cookies: Help us understand how users engage with the Site.
  • Marketing Cookies: Used to display relevant advertising to users.

7. Data Security

• Protection Measures:

  We implement appropriate technical and organizational measures to safeguard your personal data, including:

  • Encryption of data where appropriate.
  • Regular monitoring of our systems for vulnerabilities and attacks.
  • Restricting access to personal data to authorized personnel only.

• No Guarantee:

  While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

8. User Rights

• Access and Correction:

  You have the right to access the personal data we hold about you and to request corrections of any inaccuracies.

• Deletion:

  You may request that we erase your personal data, subject to certain legal exceptions.

• Objection and Restriction:

  You have the right to object to or request the restriction of processing your personal data under certain circumstances.

• Data Portability:

  You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Exercising Your Rights:

  To exercise any of these rights, please contact us at [Insert Email Address]. We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

• Age Restrictions:

  Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

• Parental Consent:

  If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us. We will take steps to remove such information and terminate the child’s account.

10. Changes to This Privacy Policy

• Updates:

  We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

• Notification:

  We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. In some cases, we may provide additional notice, such as sending an email notification.

11. Contact Information

• Data Controller:

  If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [support@entexperience.co.uk]